Online Business

By clicking that you understand and agree to these Terms of Service, you are agreeing to be bound by these Terms of Service; if you do not agree, you cannot purchase any of our Online Courses. We may change these Terms at any time, and by continuing to use or access our website and services, you are accepting those changes.



These Additional Terms of Service for Buyers (“Terms”) apply to all clients, or all potential clients Startlab  [ABN 86509677672 ] (“we, us, our”). These Terms together with the website terms and conditions and any other terms and conditions and policies we publish or link to on our website and services form an Agreement with us (“Agreement”). “You” could be any client of ours.



Things you must do before purchasing Online Courses on our website

You must:

  • be 18 years old or have parental consent;
  • provide complete and accurate information to us, including account information, and promptly inform us of any updates to your information;
  • pay for the Online Course via the published payment methods available;
  • have any special offer coupons ready as they must be used at the of purchase to apply; they cannot be applied retrospectively;
  • create a membership account; and
  • make payment prior to commencement of the Course as your place cannot be reserved or confirmed until payment is received.

 Acknowledgements you make when purchasing on our website

You acknowledge and agree that there may be:

  • errors or omissions in Online Course descriptions, prices, availability and promotions;
  • some Online Courses with limited quantities, and some sales that are limited to certain regions or groups of people;
  • technical problems downloading Materials, and there are inherent risks associated with downloading digital products.

 Except as required by law, we cannot guarantee the accuracy of the information, or the availability of the Online Courses.


You further acknowledge and agree that where payments are made in instalments, you authorised us to deduct all accrued and outstanding fees from your credit card or debit card provided.




Things you must do after purchasing on our website

You must:

  • contact us by email at [email protected] if you have any issues with the Online Course any difficulty downloading, or want to request a refund;
  • maintain the confidentiality of your login and password for your membership account;
  • not allow other people to use your membership account;
  • not reproduce, duplicate, copy, sell, re-sell or exploit the or Materials in any way;
  • seek our prior written consent before any publication of information about us; and
  • in the case of a dispute keep all communications confidential.

Things we’d love you to do after purchasing on our website

We’d love you to provide us with any photos, videos, testimonials, and/or case studies so we can use  them  for marketing and information purposes, publications, exhibitions and professional awards across all print or digital mediums, including our social media channels.


However, please note that by providing us with photos, videos, testimonials and/or case studies you assign copyright ownership to us. This includes all copyright and any other rights under the Copyright Act 1968 and the right of reproduction either wholly or in part. If you provide Content but subsequently want to revoke permission to use it, it is your responsibility to notify us immediately at [email protected]


We may change information on our website and store

Except as required by law, we may at any time, and without prior notice to you:

  • change and update information including availability and promotions;
  • change prices or descriptions of our Online Courses;
  • change our range of Online Courses, or discontinue Online Courses and/or
  • cancel orders if information is inaccurate.

We comply with the Australian Consumer Law

You are entitled to various consumer guarantees, rights, and remedies under the Australian Consumer Law including, but not limited to, consumer guarantees that the Online Courses are delivered with due care and skill. You will have the right to have an Online Course refunded if it doesn’t meet a consumer guarantee. 

Except as required by law we do not warrant the quality of the Online Courses or warrant that they will meet your expectations. We do not provide refunds for changes of mind, where a problem with the Online Courses is due to your failure to comply with our instructions, where you fail to provide us with adequate information, or where you can no longer partake in an Online Course. 

If we need to cancel your order we will provide a refund

Except as required by law, all sales for our Online Courses are non-transferable and non-refundable. On occasion we may cancel an Online Course where we are unable to fulfil it. In these or similar circumstances where we have to cancel the whole course we will provide you with a full refund. Despite our reasonable endeavours, on occasion we may also need to change, times or dates of an Online Course at short notice or even cancel parts of an Online Course. We will notify you as soon as possible of any changes. In these circumstances we may also offer a transfer you to another Online Course if the time or date is inconvenient to you. We do not provide refunds except as required under the Australian Consumer Law.

We can refuse to serve you and sell Online Courses at any time

We may refuse to provide our Online Courses to you, or anyone, for any reason, at any time. In particular, if you breach this Agreement we may immediately terminate your use of our website and services, any membership account and ban your purchase of our Online Courses. We can also change, suspend or stop providing Online Courses at any time, for any reason, and without notifying you. We are not responsible to you for any changes, or if we suspend or stop our Online Courses.


All the Intellectual Property Rights in our Materials are owned by or licensed by us. We grant you a non-exclusive, non-transferable, royalty-free, revocable licence for to use our Materials for your personal use only. This licence to use our Materials in relation to the Online Courses is for the duration of the Online Course only. In particular, you must not use our Materials for any commercial purposes without our prior written consent which is given or withheld at our sole discretion. Any use beyond your sole personal use will be conditional on the payment of license fees, and acknowledgement of our moral rights under the Copyright Act 1968 where applicable. Please contact us at [email protected] to seek consent.



We may provide information in our Materials and that may be classed as financial or legal information. Whilst we exercise due care in ensuring its accuracy, sometimes it may not be accurate. There may be typographical errors, or it may be based on an opinion of the author that is not widely held. Occasionally the information or advice may be historical information, and based on primary sources of material, contemporary thinking, regulations or laws which existed at the time of publication, and these will change from time to time. Occasionally the information or advice may not be complete. For that reason, we cannot guarantee that the information or advice is accurate, complete or current.


We cannot take into account your personal situation or your personal goals or objectives when providing the Materials. You must consider whether or not the information and advice is appropriate to your needs. The Online Courses are not a substitute for independent professional advice and any reliance on this information is at your sole risk. We strongly recommend that you obtain independent professional advice before making any decisions or taking steps towards reliance on this advice. For example, do not use any financial information before seeing a financial advisor, and do not use any legal information before seeing a lawyer.



To the maximum extent permitted by law, we are not liable for any Loss or damage arising from your use of our website and services or any Online Courses purchased using the service, including, but not limited to, any errors or omissions, price changes or discontinued Online Courses, your reliance on any of our advice and information, any visitor posts and content, any links to third party websites, any interruptions, any changes, suspension or termination of our website and services.


To the extent which we are entitled to do so, our liability under the Australian Consumer Law will be limited, at our option to:-

  • the replacement of the Online Course or services or the supply of equivalent Online Course or services; or
  • the payment of the cost of replacing the Online Course or services of acquiring equivalent Online Courses and/or services.

In any case, our liability to you will not exceed the amount actually paid by you to us for the most recent Online Course you have paid for.


You agree to indemnify us, and to keep us indemnified from any Claim  arising out of or in connection with your breach of this Agreement, including , but not limited to any breach of our where you provide incorrect information, any breach of the user content rules in our website terms and conditions.



In the event of any dispute that cannot be resolved, both parties agree to obtain an independent professional arbitrator/dispute resolution specialist to make a determination on the dispute and each party agrees to pay their own costs.



This Agreement is to be construed in accordance with the laws of NSW, Australia, and you and we submit to the jurisdiction of the courts of NSW, Australia. This is the entire agreement between you and us, and supersedes any prior agreements, proposals and communications whether oral or written, between you and us. In the event of an inconsistency between the terms in this document, and other terms and conditions on our website, these terms prevail. No other term is to be included in this Agreement except where it is required to be included by law. The failure by us to exercise any right, or enforce any provision in this Agreement does not waive the future operation of that right or provision. In the event that a provision in this Agreement is not enforceable, such provision shall be severed from this Agreement to the extent permitted by law, and the remaining provisions will remain in full force and effect. All obligations and liabilities in these Agreement survive termination of this Agreement.



Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010.
Agreement means these terms, and the general website terms and conditions and all other terms and conditions and policies published or linked to on our website.
Claim means any claim, under statute, tort, contract or negligence, any demand, award or costs.

Intellectual Property Rights means all copyright, trademarks, design rights, patents, trade secrets and confidential information whether registered or unregistered. 

Loss or damage means any direct, indirect, incidental, punitive, special, or consequential loss or damages of any kind, including but not limited to, any loss of profits, revenue, savings, loss of data, loss of enjoyment, virus to systems, personal injury, death, negligence, trespass, property damage and legal costs.
Materials means any of our books, and any and all online program and course materials, worksheets, documents, copy, diagrams, videos, photographs and anything provided to you during the course.
Online Course
means Learn Lab and Business Start Up Success and includes all Materials.
Our Representatives 
means any of our employees, agents, contractors or subcontractors.
We, us, or our means Start Lab [ABN 86509677672 ] and includes any of our directors, officers, employees, agents, partners, contractors.
Website and services means, and everything available on this website including, but not limited to, all Online Courses.